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Category Archives: What Customers Should Know

A "Mounting" Problem (Motor Mounts)

You know how heavy your engine and transmission are, so you can imagine how tough the parts that hold them onto your vehicle's sub-frame must be.  Not only must they support the weight, they also have to isolate vibrations and noise from the passenger cabin.  Pretty tall order, wouldn't you say? The parts that face that task daily are called the motor mounts, or engine mounts.  They are usually made of rubber with steel brackets.  Others contain a liquid for vibration and sound isolation.  Most vehicles have three or four motor mounts, and while rubber or hydraulic liquids do a good job of damping the vibrations from the engine, they also have their limitations.  The problem with rubber is that it gets old and brittle.  Plus, if there's an oil leak anywhere in your engine and oil gets on the rubber motor mounts, rubber will deteriorate even more quickly.  As for the liquid motor mounts, they can develop leaks and stop working.  Here are sign ... read more

A Honking Big Jam (Stuck Horn)

At one time or another, most drivers honk their horn at someone who might be texting at a stoplight or not paying attention when they're driving.  But what happens when you tap on your horn and all of a sudden it won't quit? Everyone's looking at you like you're an angry jerk and all you want to do is turn it off! It helps to know the basics of what's happening when you honk your horn.  There's a switch in the steering wheel, of course, and when you press on it, it sends power to a relay which then energizes the horn.  Bingo.  Sound.  When the horn sticks on, one of these parts or the wiring has developed a problem.  With the ear-splitting noise inside your cabin, it may be hard to keep your cool, but do your best to stay calm.  Try pushing the horn several times; it may un-stick the switch if you're lucky.  If not, there are a couple of things you can try. First, if you can, pull your vehicle off the road and into a spot where you're not disrupt ... read more

No Strain, No Gain (The Basics of Oil Filters)

Ever wonder what one of the best things is to ever happen to your vehicle's engine?  It's the little thing that usually looks like a can, the oil filter. Just like your kitchen sink strainer filters out errant particles of food from clogging your drain, the oil filter cleans out small particles that could cause your engine harm. Your engine operates in a dirty, hot environment and gathers a lot of tiny contaminants like dirt, dust, little metal shards and unlucky bugs that get sucked in.  Get those things circulating in your engine and those little particles can cause friction, which starts wearing out those finely machined metal parts.  You know how important it is to change your oil regularly.  It's vital that you change your oil filter at the same time to keep the oil as close to brand new as possible. Most oil filters look like a metal can with some holes in the bottom.  Inside there are carefully chosen materials that can screen out the contaminants while ... read more

Power Failure (Broken Power Seat)

Know anyone who doesn't love a power seat in an SUV, a car, truck or van? They're convenient and precise in their adjustments.  But when they break, oh, what a pain.  Not only is it inconvenient, it may leave your seat position too close to the steering wheel or too far from the pedals.  This is a must-fix problem. There are many things that cause a power seat to fail: Seat controls.  These are either at the side of the seat or in the door.  Both are places that can be exposed to moisture or other contaminants.  When the controls stop working, they usually need to be replaced. Seat motor.  Electric motors are what make a power seat move, and sometimes they fail.  Sometimes they just get worked to death and die of old age.  Replacement is the most common remedy. Fuses. A power seat is, after all, powered by electricity and all vehicle power systems have fuses to protect them.  A technician can determine which fuse may have blown and rep ... read more

The Neglected Windshield (Windshield Care)

You look at it every day, yet you don't really see it.  We're talking about your vehicle's windshield, and if you're not seeing it at all, that's probably a good sign.  The fact is that unless our windshields get fogged up, hazy or cracked, we don't pay all that much attention to them.  Considering how vital front visibility is in a vehicle, paying a little more attention to your windshield will pay off in the long run. Keep it clean!  In ancient times when gas stations had attendants who filled your tank for you, they used to clean the outside of your windshield while the fuel was being dispensed. In these days of self-serve gas, we don't have that luxury any more.  But it's a good idea to clean your windshield regularly, even when it's not filthy. If you let dirt build up on the outside, it acts like fine sandpaper when you turn on your wipers when the glass is dry. Really, try to avoid turning on your wipers unless your windshield is wet.  If you must u ... read more

Getting from E to F (Fuel Gauge Problems)

Who thinks about their fuel gauge?  You probably don't… until it doesn't work any more.  Then you have to guess how much fuel is in your tank, and that's no way to live life on the road.  Fuel gauges, like every other part in your vehicle, can fail.  And when yours stops working, you will probably want to head over to your service facility soon, because no one relishes running out of fuel. The fuel gauge system is much more than just the gauge you can see on your instrument panel. Most systems have a float inside the fuel tank that goes up and down depending on the fuel level.  It's called the fuel sending unit, and it sends an electrical signal to the gauge (on the dash) telling it to display how much fuel is left in the tank.  So, what could go wrong?  Well, a few things.  For one thing, corrosion from bad fuel can cause it to stick and it won't move up and down any more.  So you could fill up your tank and the gauge would still rea ... read more

The Puzzling Puddle (Leaks Under Vehicle)

Ever notice a little spot of liquid under your vehicle after you've parked in your driveway or garage? It may have been something as simple as water left from air conditioning condensation.  But then again, it could be a sign that there's trouble brewing in one of your vehicle's systems. You can help your service facility diagnose the problem by getting a little sample of the drip.  At the same time, you may save yourself a tougher clean up task by preventing the leaky fluid from really messing up the driveway or garage floor.  The first thing is to put something under the vehicle. A flattened out cardboard box will do fine.  You may also want to slip a little disposable aluminum tray or pan under it to catch a bit of the fluid.  Chroma and consistency can help a technician quickly figure out what kind of fluid you're dealing with.  You can take your sample with you when you go to your service facility. Also note how much of the substance is there over wha ... read more

Visibility Disaster! (Windshield Washer Pump Replacement)

Let's say you live in a cold climate where the snowy, icy weather challenges you to clear the salt and debris tossed up on your windshield.  You push your windshield washer switch expecting a good stream of fluid so the blades can wipe the glass clean. Yet nothing comes out.  Nada, zip.  What's going on? You know you filled up the windshield washer reservoir within the last week or so.  Well, there could be a few things causing your windshield washing system to fail.  One culprit? The hoses that are supposed to carry that fluid from the washer pump to the spray nozzles may be frozen, or maybe they're cracked and leaking. It could be the nozzles themselves are stopped up, either iced up or jammed full of debris.  Your windshield wiper/washer switch could be worn out or the electrical system may not be conducting power to the washer pump.  It's important that this system work properly, especially on days when the sun may be in front of you and your wind ... read more

Low Power Mystery (Ignition Coil Service)

It's no fun when your vehicle just doesn't run the way it used to.   You may notice (especially in cold weather) the engine won't start easily or when it does start, it doesn't run smoothly. It may not have much power at all. You also may have had to stop at the gas station more often, a sign your fuel economy isn't what it used to be.  There could be a few different things that cause those symptoms, but one culprit could be a bad ignition coil. The coil takes the voltage from your battery and multiplies it before that power is sent over to a spark plug. That allows the plug to fire off a good jolt of electricity that ignites the fuel in your cylinder and powers the engine.  There's usually one ignition coil for each cylinder (or sometimes for a pair of cylinders). If only one of them is not pushing out enough electricity, it can cause big trouble with your engine performance.  Other signs of a bad ignition coil include engine backfire, an oil leak and your Che ... read more

Clean Slate (Protecting Vehicle's Finish)

Winter is one of the hardest times to keep your vehicle clean. But did you know neglecting to wash your vehicle in winter could cost you a significant amount of money in the long run? Here's why. Many areas deal with snow and ice in the winter, and the salt and sand that are used to keep the road surfaces from being slick are also super corrosive to a vehicle's metal body and undercarriage.  That includes all the parts underneath that can be splashed with brine, saltwater and other road debris.  Winter is also tough on vehicles where there isn’t snow, sometimes from ocean salt or winter's extra humidity and rain.  If you have any breaks in your vehicle's paint, whether it be from a little fender bender or a stone chip, that corrosive winter moisture can get through those cracks and start eating away at the metal underneath.  If you can, you should get any dents or damage fixed as soon as possible so your vehicle has a protective layer of paint between road che ... read more

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